LISTEN TO YOUR CUSTOMERS

Everyone explains WHY its important for entrepreneurs to “listen to your customers”.
But no one tells us HOW.

We launched Suno this weekend and just want to inform you that we are now compatible with your Magento store. Our platform allows you to track orders and upon delivery the platform will use an automated agent to call your customers and talk to them about their experience (customers love the conversational human-like service) and collect their feedback/thoughts about the product and overall customer experience. You can then listen to these conversations, learn more about your customers and products, track customer retention and churn, and boost loyalty and growth.

E-commerce is extremely tough, especially when sales plateau. Do I invest in marketing? Do I invest in sales? Do I invest in new products? My solution as a business owner has been- invest in your customers. If you want to know why you have plateaued, talk to those who have supported you, ask them why they stayed, listen to those who churned, track your retention, avoid public negativity.

Investing in your customers can lead to word-of-mouth marketing, increased customer satisfaction, reduced negative reviews, and better visibility (MORE DATA!). Listening to your customers is a tangential way to solve the e-commerce problem, and a viable solution is now available. Sorry for the promotion but I promise you if you try it, you’ll wonder how you ever worked without it. Let’s schedule a call and get you trial access.

submitted by /u/jumpinpools
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magento2 update, how time consuming?

work at a hosting company and we have a good share of web shops on our systems with over 6000 customers, since im a junior sysadmin, my supervisor loves to give me new projects, for which i am thankful. since we are mainly active in germany, we mainly operate jtl shops, shopware shops, presta shops, woocommerce etc., now although we are a hosting company, we offer some basic maintenance and updates to our customers when it comes to their CMS or shop systems, usually updating them all is a piece of cake and done within maximum 1 hour.

Two weeks ago i had my first encounter with a new magento2 customer, we soon realized that his shop is outdated, version 2.4.3, this being my first moments with magento2, i spent nearly 2 days (under 20 hours) to just update to 2.4.5-p3.

Is it actually normal for such a thing to take this long? how do people actually take care of their modules? this person has over 60 modules, many of which are abandoned orphaned projects with php74 support only.

is there actually any tips or tools, one may use, or you should just fight your way through modules until you get things going?

is it actually unrealistic for a junior IT guy to be able to solve this? i am concerned that my supervisor gets mad that i need so long or am too slow, on the other hand i am quite overwhelmed by the problems his modules are causing 1 after each other.

ive been reading through posts here and i see people investing 50-100 hours in an update (and i assume those are people who know what they are doing?)

Is updating via composer actually the most reasonable way to solve this?

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Question – Hows the Developer Experience in 2024

Been a (primarily PHP) dev for over 10 years – mostly with agencies so I’ve been exposed to a broad range of frameworks, CMS, and Ecommerce platforms including Magento 1 over the years (hated it fwiw).

These days I generally avoid the pre-built platforms and stick to vanilla PHP, or bespoke builds with Symfony or Laravel depending on what the client prefers (if they even care, and I personally prefer Symfony).

However, If a client is looking any sort of Ecommerce I generally recommend Shopify (I know it’s not php) as 90+% of these jobs end up being create a theme and done.

I’m now being asked by a prospective client to create a site with Magento 2 – so my question (as the title suggests) is what is the developer experience like these days specifically from a theming and adding new functionality perspective.

Are there any Magento developer resources that I should take a look at for instance? – something like https://phptherightway.com/ but for Magento?

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Inventory Software??

This will be my second year since taking over the family business. My dad used to export all inventory and use excel sheets with a barcode scanner to verify that our actual counts on products matched what was in Magento. This seems very inefficient and required me to shut the store down for last year. Is there a way to do it more simply or some software to help?

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add related products in bulk?

hi there, we are in the process of building out our storefront. obviously you can go in to each individual product and select related products, but is there a way to do this in bulk? we have like 800 products, so it would be super helpful if we could just attribute a certain category to a certain set of related products. if the only way is by extension, what do you guys recommend?

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Website Build?

I’m working with a knife designer to build a website with customizable knives, and I am looking for someone to build a website similar to Goyard’s with a simulator to show the different customizable knife options, and mongograming possible. I particularly love the option on the Goyard website where you can type in your initials and it will appear on the item. I’m told this website was built on Magento. Anyone have any recommendations?

https://www.goyard.com/us_en/online-personalisation.html

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Best Practice server setup for a Magento store (hardware and software layout)

Hello, I am trying to decide the best hardware/software layout for a new Magento site with scalability in mind.
I will be buying a new (2nd hand) server and am trying to workout what I should get for my needs.

-Store I am building will be similar to www.jamesallen.com, https://www.brilliantearth.com etc which will have between 100-500 products, with RSS feeds linked to some of my suppliers (diamonds and gemstones).
-Mine will be a baby version and will have a LOT less pics/vids and products initially, with the intent to grow to that size over the coming years.
-Traffic, I’m expecting under 100 at any given time for at least the next 6 months (local business in Australia)

When previously researching this I found great discussions about the benefits of putting your database, search engine and caches on separate VM’s/containers/machines for scalability, security and that you can also optimize the VM/container for whatever service it is running.

I am however finding it hard to predict CPU/RAM needs. My current plan is:

Dell R730 or R630 with 2 x CPU and plenty of RAM

1 Ubuntu VM – Magento core files, PHP, NGINX

2 Ubuntu VM – MySQL/database

3 Ubuntu VM – Elastic/opensearch

4 Ubuntu VM – Caches???

Any help, suggestions, anecdotal stories of your own experiences will be greatly appreciated.
Thankyou!

submitted by /u/Bromeo1337
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