I purchased a transfer of my Etsy store to my Wix store and they ended up not being able to transfer over the 28,000 SKUs saying that is not part of a variant. Wait, what???! How is the SKU not part of a product variant? When I go to “manage product variants” SKUs are part of a variant; just like how the name of the product, the color, the size, and the pricing (along with the SKU) is part of a product variant. Okay, fine, its a bummer that it didn’t work out so I go through the refund request process as now I have to delete the failed migrated products and do everything from scratch. This in itself is frustrating but the TRULY frustrating part is that Cart2Cart is now denying my refund request saying that SKUs do not qualify as a variant.
OH and did I mention that they told me if I wanted the SKUs imported then I would have to provide them with the logic on how to do it? I was flabbergasted that they told the customer to do their work for them. If I could do stuff like that, then why am I paying you guys to do this? The Etsy document used for transfer that I provided had all the information they needed including all the SKUs. It’s not the customers fault or problem if Cart2Cart doesn’t know how to make use of the information provided to them; and if they can’t do it, they need to provide a refund to the customer for the false advertising.
Besides this my Etsy to Wix transfer was full of errors. I had to double check all of the transfers because I kept finding serious problems and fixing them myself. As an example, I had to fix several customer contacts that migrated over wrong. It’s a good thing I went in and manually checked every single one because 2 of the contacts were completely wrong and had other contacts addresses associated to the wrong customers, and it was a mess. I was actually okay with fixing all of this at the time because I was still excited and thinking the other parts of the transfer would go smoothly. What I needed the most was the Product variants and the listing pictures to be transferred over.
Long story long:
I’ve wasted 2 weeks of my life I will never get back on top of huge delay to my online store opening
I have to delete the failed migration and do everything myself from scratch
The issue is with their product but they told the customer to fix their faulty product for them.
Denying the customer a refund when their product completely failed the customers needs.
Side note: They push you to pay extra for “insurance” which does not insure any part of their product for you… It certainly does not protect you if their product does not do what you need it to. And if their product migrates over your data wrong, why should the customer pay extra for the insurance for them to fix it???
submitted by /u/Malirumabuu
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