Magento 2.4.3 Upgrade: Am I being taken Advantage of?

Hello! I work for a small business. We outsourced our website development and management in 2018. They’re saying that some issues we’ve been having with the site are because we are still using 2.1.8 version of Magento, and it will cost us $4,312 or 35 hours of their work to complete the upgrade to 2.4.3. They want to create a staging version of the site and say it will take 4-6 weeks. Questions:

  1. Why wouldn’t they keep the site up to date this whole time? Is it fair to expect them to do so if we pay them money every month to manage the site and SEO…?
  2. Is this really how much time/money this costs? When I read articles about upgrading your site, it makes it sound like it’s easy/can be done in a day. We’re a family business and we don’t know enough to know if we should try to hire a cheaper independent dev to do this. PLEASE HELP! This is very stressful and frustrating and any context you can give would be greatly appreciated.

submitted by /u/boboanimalrescue
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