Magento’s Support is Going Downhill and Merchants Are Jumping Ship 2025

Since late 2024 and into early 2025, there’s been a noticeable trend of merchants moving away from Magento. A significant factor is the declining quality of support; many have reported that support staff lack proper Magento certifications, and even certified developers are leaving the platform. This decline in qualified support has coincided with serious security vulnerabilities, such as the CosmicSting attacks, which affected approximately 5% of all Magento stores.

More recently, cybercriminals have exploited Google Tag Manager to inject credit card skimming malware into Magento sites. This tactic allows malicious scripts to capture customer payment information during checkout. Without knowledgeable, certified support to address these vulnerabilities promptly, stores are left exposed to attacks. It’s no surprise that merchants are seeking more secure and reliable platforms to protect their businesses and customers.

Having more security without the ability to address them promptly in late 2024 and ongoing 2025 is a good reason for merchants and us to leave Magento ASAP!