We have had terrible experience with our reps. Non response and cancelling meetings last minute when our senior leaders moved things around in their schedules to make a meeting time work.
We want to buy new products but struggle to understand them, it’s hard to find the content in their learning centers and we have the most unreliable in engaged account reps.
Who do you complain to? They’ve heavily invested in AI and forgotten basic customer service skills.
submitted by /u/Othelo2
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