Looking for Recommendations: AI Chatbot Integration for Headless Magento 2 Store with Sendcloud API Support

Hi everyone,

I’m ecom manager for a fashion retailer and we have a headless Magento 2 webshop. I’m exploring options for integrating an AI-powered chatbot to enhance customer support. My primary goals are to:

1. Answer customer queries related to products, return policy, and general FAQs, etc

2. Integrate with Sendcloud to provide real-time order status updates (e.g., “Where is my order?”).

I’ve been looking into different tools, but I’m unsure which solution would work best given the following requirements:

Key Requirements:

Integration with Magento 2 backend: The chatbot should be able to pull product data (e.g., inventory, descriptions) from my Magento store.

Sendcloud API integration: Customers should be able to track their orders directly through the chatbot.

Headless compatibility: Since the Magento store is headless, the solution must work seamlessly with APIs and a custom front end.

Multilingual support: My store operates in multiple regions, so language adaptability is crucial.

Custom workflows: For example, handling returns, checking order history, or offering personalized product recommendations based on customer behavior.

What I’ve Considered So Far:

1. ChatGPT via API: Seems powerful for natural language conversations, but requires custom development for Magento and Sendcloud integrations.

2. Google Dialogflow: Great for building structured workflows, but I’m not sure how well it handles Magento’s specific needs or Sendcloud integration.

3. Magento AI Plugins: Tools like DolphinBot or Webkul’s chatbot extensions seem promising but might lack flexibility for my headless setup and API-driven integrations.

Are there existing tools or solutions (ready-made or semi-ready) that you recommend for this use case?

Has anyone successfully implemented a headless Magento 2 chatbot with Sendcloud integration?

If custom development is required, are there any frameworks, libraries, or approaches you would suggest to streamline the process?

I’m open to any advice or recommendations, including developer referrals or other communities that might be helpful. Thanks in advance for your insights!