I’m leading the SOM research team at the Open University of Catalonia (Spain).
As part of our research around chatbots and conversational user interfaces, we want to study the main reasons why companies are not using (more) chatbots as part of their eCommerce strategy. In particular, we want to understand what is stopping them from trying (or succeeding, if they tried and failed as the chatbot tools or the chatbot creation process or results were disappointing).
If you can give us 15-20 minutes of your time to answer a few questions we would really appreciate it. And if you cannot, but know somebody that could, can you make an introduction?
Just let me know and we’ll get it organized! Thanks!