Customer Service -Magento Commerce

We are switching over to Magento Commerce Q1 of this year. As we work to complete our new site, I’m curious how other companies utilize Magento from a customer service or inside sales perspective? Are there specific customizations you’ve built out or extensions you couldn’t live without?

From quoting, to modifying orders, manual entry or credit card payments. Would really love to hear how customer service or inside sales teams around the world are utilizing Magento Commerce.

We’ve spent the last year building the site, now we’re trying to figure out how we can become more efficient from a process perspective.

What is your team doing or what have you seen that you have found very helpful?

I should also add we use Salesforce for CRM and Hubspot for email marketing.

submitted by /u/Othelo2
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