Using:
Magento 2.4.6Hyva magento2 default theme: 1.2.3
Subject:
What is a good way to handle lost packages during shipping?
Situation is as follows:
- Product gets paid.
- Product is shipped to customer via mailbox mail.
- There is no track and trace.
- Customer sends a message that he/she didn’t receive the product.
Conclusion: product is lost during shipment and customer needs a new shipment to replace the lost product.
Issue: Now the shop owner needs to,
- keep track of the customers who didn’t receive their order and who need a new shipment,
- resend the same product for the already paid order,update the stock status while having multi source inventories,
- be able to get data for getting insight in how many times this happens,
- what the total costs are for shipping costs, not only for this product but for all products that are lost during shipment.
Requirements would be:
- To be able to keep track of incoming customer requests for new shipments.
- Get insight in costs and frequency during a time period, of lost packages.
- Correctly update stock status for multiply inventories.
Questions:
- What would be a good way to approach this issue, particularly in regards to keeping track of and getting insight in the data how many times this happens during a time period.
- Are there any extensions that can give insight in this data and be able to handle the request or what would be best practice, to approach this situation?
submitted by /u/BeingNewToMagento
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